1. Introduction
This Privacy Policy explains how HAHOKO collects, uses, discloses, retains, and safeguards information obtained through hahoko.org, our programs and services, application and contact forms, donations, telephone calls, email, and SMS text messaging.
By using our website or submitting information to HAHOKO, you acknowledge the practices described in this policy.
2. Information We Collect
Depending on how you interact with HAHOKO, we may collect:
- Contact information: name, mailing address, email address, and telephone number.
- Application and program information: information submitted through application, referral, intake, consent, housing, volunteer, employment, or service-related forms.
- Sensitive information: health, recovery, justice-involvement, housing, or other sensitive information you submit through a form designated for that purpose.
- Donation and transaction information: donation records and related details. Payment-card information may be processed directly by a third-party payment provider and may not be stored by HAHOKO.
- Communications: questions, requests, email correspondence, telephone communications, SMS consent records, messaging preferences, and message history.
- Technical information: IP address, browser and device information, pages visited, referral source, and website activity collected through cookies or similar technologies.
3. How We Use Information
We may use information to:
- Respond to inquiries, referrals, applications, and requests.
- Evaluate eligibility and coordinate intake, appointments, housing, services, and program activities.
- Communicate with participants, prospective participants, donors, volunteers, employees, and community partners.
- Send informational SMS messages when a recipient has provided consent.
- Process donations and maintain accounting, compliance, and organizational records.
- Operate, secure, analyze, and improve our website, communications, and services.
- Prevent fraud, misuse, unauthorized access, and security incidents.
- Comply with legal, regulatory, contractual, court, audit, or reporting obligations.
4. How We Disclose Information
HAHOKO does not sell or rent personal information.
We may disclose limited information to authorized service providers that host our website or forms, process donations, provide communications, maintain technology, or perform services on our behalf. These providers may use information only for the authorized service and are expected to protect it appropriately.
We may also disclose information when required by law, subpoena, court order, governmental request, or when reasonably necessary to protect the safety, rights, or property of HAHOKO, our participants, or others.
Mobile information is not shared for marketing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except vendors that support delivery of the messaging service. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. SMS Messaging Privacy & Terms
By opting in, you agree to receive informational messages from HAHOKO, including responses to inquiries, referral or service coordination, intake and appointment confirmations, program notices, and requested follow-up communications.
- Consent is obtained voluntarily and is not a condition of donating, purchasing anything, receiving services, or participating in a HAHOKO program.
- Message frequency varies according to your inquiries, appointments, program participation, and communication needs.
- Message and data rates may apply.
- Reply STOP at any time to opt out. A final confirmation message may be sent.
- Reply HELP for assistance, email info@hahoko.org, or call (808) 807-0770.
- Wireless carriers are not liable for delayed or undelivered messages.
6. Security, Retention & Hawaiʻi Requirements
HAHOKO uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, use, alteration, disclosure, or destruction. Access is limited to authorized personnel and service providers with a legitimate need.
No website, email, electronic-storage system, or internet transmission is completely secure. We retain information only as long as reasonably necessary for the purposes described in this policy and to satisfy legal, contractual, accounting, program, or regulatory obligations. Information may then be securely deleted, destroyed, anonymized, or archived.
HAHOKO maintains practices intended to support applicable Hawaiʻi requirements concerning protection, breach notification, and destruction of personal-information records, including Hawaiʻi Revised Statutes Chapters 487N and 487R.
7. Cookies & Analytics
Our website may use cookies and similar technologies to provide site functionality, understand traffic, maintain security, remember preferences, and improve the user experience. Your browser may allow you to block or delete cookies. Disabling cookies may affect some website features.
8. Your Choices & Privacy Requests
Subject to applicable law and HAHOKO’s record-retention obligations, you may request access to, correction of, or deletion of personal information maintained about you; withdraw consent for certain communications; or ask how information is used or disclosed.
Submit a request to info@hahoko.org or call (808) 807-0770. We may verify your identity before completing a request.
9. Children’s Privacy
Our public website is not directed to children under 13, and HAHOKO does not knowingly collect personal information online directly from children under 13 without appropriate authorization. If you believe a child submitted information without appropriate authorization, please contact us.
10. Third-Party Services & Links
Our website may link to or use services operated by third parties, including form, donation, payment, hosting, analytics, and communications providers. Their own terms and privacy policies apply to information processed directly by them. HAHOKO does not control their independent practices.
11. Policy Updates
HAHOKO may update this policy periodically. Revisions will be posted on this page with a new effective date. Additional notice or consent will be provided when required by applicable law.
12. Contact HAHOKO
He Ala Hou O Ke Ola Inc.
Email: info@hahoko.org
Telephone: (808) 807-0770
Website: hahoko.org