Effective Date: July 20, 2026

1. Introduction

He Ala Hou O Ke Ola Inc. (“HAHOKO INC,” “HAHOKO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information obtained through our website, programs, services, donations, forms, telephone calls, email, and SMS text messaging.

2. Information We Collect

Depending on how you interact with HAHOKO, we may collect:

Your name, mailing address, email address, and telephone number.
Information submitted through contact, referral, intake, consent, volunteer, employment, donation, or service-related forms.
Information needed to respond to inquiries, coordinate referrals, schedule appointments, or provide program services.
Donation and transaction information. Payment information may be processed directly by third-party payment providers such as PayPal or Givebutter.
SMS messaging preferences, consent records, and communications.
Technical information such as browser type, device information, IP address, pages visited, and website activity collected through cookies or similar technologies.

Please do not submit confidential medical, clinical, or other sensitive information through a general website contact form unless HAHOKO specifically instructs you to use that form.

3. How We Use Information

We may use collected information to:

Respond to questions and requests.
Coordinate referrals, appointments, services, and program-related activities.
Communicate with participants, prospective participants, clients, donors, volunteers, employees, and community partners.
Send informational SMS messages when the recipient has provided consent.
Process and maintain donation records.
Operate, administer, secure, and improve our website and services.
Maintain appropriate organizational and regulatory records.
Prevent fraud, misuse, unauthorized access, and security incidents.
Fulfill legal, regulatory, contractual, or reporting obligations.

HAHOKO does not use its informational SMS program to send marketing or promotional messages.

4. Sharing and Disclosure of Information

HAHOKO does not sell or rent personal information.

We may disclose limited personal information to authorized service providers that help us operate our website, process donations, provide communications, maintain technology, or perform services on our behalf. These providers may use the information only to perform the authorized service and must protect it appropriately.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the safety, rights, or property of HAHOKO, our participants, or others.

SMS Data Sharing

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this Privacy Policy excludes mobile opt-in data.

HAHOKO does not sell, rent, share, disclose, or transfer SMS opt-in data or mobile consent to third parties, affiliated organizations, or external organizations for any purpose, including marketing or promotional purposes.

5. Data Security and Prevention of Unauthorized Sharing

HAHOKO maintains administrative, technical, and physical safeguards designed to protect personal information and user data from unauthorized access, acquisition, use, alteration, disclosure, destruction, or sharing.

Access to personal information and user data is limited exclusively to authorized personnel who require the information to perform their assigned duties. Authorized personnel are required to maintain the confidentiality and security of all information entrusted to HAHOKO.

HAHOKO does not permit the unauthorized access, use, disclosure, or sharing of personal information or user data.

SMS opt-in data and mobile consent are never sold, rented, shared, disclosed, or transferred to any external organization for any purpose, including marketing or promotional purposes. Any information-sharing provisions described elsewhere in this Privacy Policy exclude SMS opt-in data and mobile consent.

Although HAHOKO uses reasonable safeguards to protect personal information, no website, electronic storage system, email, or internet transmission method can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only as long as reasonably necessary to provide services, respond to inquiries, maintain required records, fulfill the purposes described in this policy, and comply with legal, contractual, accounting, or regulatory obligations.

Information may be securely deleted, anonymized, or archived when it is no longer required.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand website traffic, remember preferences, and improve the user experience.

Your browser may allow you to block or delete cookies. Disabling cookies may affect certain website features.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including donation and payment platforms. HAHOKO does not control the privacy or security practices of those third parties.

Please review the privacy policies of third-party websites before providing personal information.

9. Your Privacy Choices and Rights

Subject to applicable law, you may request:

Access to personal information maintained about you.
Correction of inaccurate or incomplete information.
Deletion of personal information when HAHOKO is not legally required to retain it.
Withdrawal of consent for certain communications.
Information about how your personal information is used or disclosed.

To submit a privacy request, email info@hahoko.org or call (808) 807-0770. We may need to verify your identity before completing a request.

10. Children’s Privacy

Our public website is not directed toward children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information through our website without appropriate authorization, please contact us.

HAHOKO INC SMS Messaging Terms and Conditions
11. SMS Program Description

By opting in, you agree to receive informational text messages from HAHOKO. Messages may include:

Responses to inquiries.
Referral and service coordination.
Intake and appointment confirmations.
Program-related notices and updates.
Requested support and follow-up communications.

HAHOKO does not send marketing or promotional messages through this SMS program.

12. Consent to Receive Messages

Individuals opt in by voluntarily providing their mobile telephone number and completing HAHOKO’s SMS consent process.

Consent to receive SMS messages is not a condition of making a donation, purchasing anything, or receiving services from HAHOKO.

13. Message Frequency and Charges

Message frequency varies based on the recipient’s inquiries, appointments, program participation, and communication needs.

Message and data rates may apply. Contact your wireless carrier for information about your messaging or data plan.

14. How to Opt Out

You may cancel SMS messages at any time by replying STOP to the telephone number from which you received the message.

After you reply STOP, HAHOKO will send a confirmation message stating that you have been unsubscribed. You will then stop receiving SMS messages from the program unless you subsequently provide consent and opt in again.

15. How to Get Help

Reply HELP to any HAHOKO text message for assistance.

You may also contact us at:

Email: info@hahoko.org
Telephone: (808) 807-0770
Website: https://hahoko.org

16. Wireless Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your wireless carrier, mobile device, network availability, or other circumstances outside HAHOKO’s control.

17. Changes to This Policy and Messaging Terms

HAHOKO may update this Privacy Policy and SMS Messaging Terms periodically. Changes will be posted on this page with a revised effective date.

Your continued participation in the SMS program following an update will be subject to the updated terms, except where additional consent is required by law.

18. Contact Information

Questions about this Privacy Policy, HAHOKO’s data practices, or the SMS messaging program may be directed to:

He Ala Hou O Ke Ola Inc. (HAHOKO INC)
531 Puuhale Road
Honolulu, HI 96819
Email: info@hahoko.org
Telephone: (808) 807-0770
Website: https://hahoko.org
If you have questions about this Privacy Policy or our SMS program, contact He Ala Hou O Ke Ola Inc. at [email address], [phone number], or [mailing address].